RETURN AND REFUND POLICY
Can I always return my order?
If a non-personalized product is not quite what you expected, you can return it within 14 business days in its original packaging, without breaking seals and in new condition, without any justification of the reason.
Please report returns first by e-mail to info@massy.be with a picture of the goods, the account number where the return amount can be deposited and the proof of purchase. Send the item back in a sufficiently stamped package, stating your details (name, phone number and e-mail address) to: Distillery Massy, Lijsterstraat 30, 3530 Houthalen-Helchteren, Belgium.
If the items are received back correctly, Massy will transfer the amount due (excluding the initial shipping costs) and without refund of your return shipping costs back to you within 30 days.
Consumable products
Due to its specific nature, the right to modify, return and cancel your order is void if the packaging of the food items has been opened or seal damaged.
If you have a complaint about a particular product, we ask that you notify us in writing via email at info@massy.be and always illustrate your complaint with a photo.
.png)
